Found Description
Harness your problem-solving skills at Beanfield as a Technical Support Specialist in a vibrant team. In this role, you'll deliver outstanding technical assistance, supporting our residential customers through technology challenges.
You’ll be primarily responsible for the provisioning of services, including home phone, IPTV, and more. Reporting to the Tier 1 Technical Support Manager, you'll troubleshoot network issues with Cisco configurations and GPON systems, ensuring our customers enjoy seamless connectivity. Identify trends and assist various departments to enhance service reliability.
Key Responsibilities:
• Support Beanfield residential services with provisioning
• Troubleshoot customer network infrastructures effectively
• Diagnose LAN and WIFI issues for clients
• Track trends for improved service management
• Follow established helpdesk protocols
Requirements:
• 1–2 years in Telecom support roles
• Proficient in TCP/IP and address allocation
•...
You’ll be primarily responsible for the provisioning of services, including home phone, IPTV, and more. Reporting to the Tier 1 Technical Support Manager, you'll troubleshoot network issues with Cisco configurations and GPON systems, ensuring our customers enjoy seamless connectivity. Identify trends and assist various departments to enhance service reliability.
Key Responsibilities:
• Support Beanfield residential services with provisioning
• Troubleshoot customer network infrastructures effectively
• Diagnose LAN and WIFI issues for clients
• Track trends for improved service management
• Follow established helpdesk protocols
Requirements:
• 1–2 years in Telecom support roles
• Proficient in TCP/IP and address allocation
•...
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