BDO Dynamics 365 Portfolio Manager

Lead managed services operations as a Portfolio Manager specializing in Microsoft Dynamics 365 at BDO. Focus on strategic customer success and service enhancement across diverse engagements.
BDO is seeking a skilled Customer Success Manager to play a pivotal role in our Managed Services division. This position involves overseeing a team that not only executes new projects but also ensures client satisfaction throughout their journey. Your expertise in Business Central, F&O, and Customer Engagement will drive client relationships and engagement outcomes.
Key Responsibilities:
• Prioritize and manage multiple client engagements
• Lead client onboarding and operational transitions
• Monitor and enhance service delivery quality
• Facilitate communication and collaboration with stakeholders
• Apply ITIL principles for resolving client issues
Requirements:
• Over 5 years managing ERP/CRM implementations
• Strong background in Dynamics 365 services
• Certifica...