Banamex Service Supervisor Contact Center Priority

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**Job Overview**:
The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.
**Responsibilities**:
- Design and analyze moderately complex reports to satisfy management requirements
- Write specifications for new report programs, spreadsheets and other devices to produce reports
- Develop and prepare reports and records relating to a particular project
- Provide basic assistance within a specific section of the company's customer service function
- Develop an...