Background Screening Supervisor in Ottawa

Lead the ID Services team at Commissionaires Ottawa as a Background Screening Supervisor. Manage a dedicated team while ensuring timely and professional identity verification and background checks.
In this hands-on leadership role, you will oversee 10-12 agents delivering services to public, business, and government clients. Your responsibilities include coaching agents and managing daily operations, quality assurance, and client interactions. You will also undertake performance reviews and address complex client issues to maintain high standards of service.
Key Responsibilities:
• Lead and mentor Background Screening Agents effectively
• Assign daily workloads and manage client schedules
• Conduct performance reviews and identify training needs
• Handle escalated client issues with professionalism
• Oversee quality control of fingerprinting services
Requirements:
• Valid Secret security clearance required
• Fluency in English; French highly preferred
•...