Back Office Specialist

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.

All about the role

In this role you will report to the Contact Centre Manager Iberia and support the relationship with the external partner, managing customers’ refunds, returns or disputes.

Location: Our office in Alcobendas (Madrid).

What you’ll do:

• Ensure synergies with the external partner, managing back‑office activities and all administrative tasks.
• Deliver training, create content, and enrich the knowledge base to reduce the number of escalations.
• Handle all customer dissatisfaction cases related to sales, including returns, refunds, or exchanges.
• Manage compliance and disputes, aiming at continuously improving and reducing customer disputes.

Who you are:

• Experience in a similar role, with exposure to relationship man...