Found Description
At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
All about the role:
In this role you will report to the Contact Centre Manager Iberia, and will support the relationship with the external partner, managing customers’ refunds, returns or disputes.
Location
The role is based in our office in Alcobendas (Madrid).
What you’ll do:
- Ensure synergies with the external partner, managing back‑office activities and all administrative tasks.
- Deliver training, create content, and enrich the knowledge base to reduce the number of escalations.
- Handle all customer dissatisfaction cases related to sales, including returns, refunds, or exchanges.
- Manage compliance and disputes, ai...