Back Office - Customer Serv Rep

The **Back-Office/Customer Service Agent** is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
- Opening/scanning mail received
- Call queue - Inbound calls (ability to answer basic questions, give claims updates and direct caller to correct party/team if applicable
- Total Loss Packets (create and send all documents required per state guidelines)
- Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
- Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
- Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
- Follow-up calls to Lien Holders (for documents listed above in the initial call)
- Will send out revised packets to the owners/insureds as needed
- Will be held t...