B2B Travel Agent, Berlin

Position: B2B Travel Agent

Location: Berlin, Germany

Work model: hybrid (4 days per month in the office!)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide high-quality travel support to customers via chat, phone, and email
• Manage hotel, flight, rail, and car bookings accurately and efficiently
• Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions
• Support users with self-service functionality on the client's platform and mobile application
• Maintain extensive supplier, destination, and travel system knowledge
• Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
• Ensure compliance with company travel policies, customer procedures, and global travel regulations
• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experien...