B2B Tech Support Engineer — Incident & Network Ops

Globe Telecom in Metro Manila is seeking a Tier 1 Tech Service Support Engineer to act as the primary technical interface for B2B clients, handling incident resolution and service continuity. The role blends deep IP networking, broadband and mobile technology expertise with strong customer relationship management.

You will drive end-to-end incident lifecycles, lead technical escalations, and coordinate with internal teams and vendors to restore service within SLAs, aiming for high customer