B2B Service Delivery Lead - Team & Ops Performance

Tech Mahindra in Cyberjaya is seeking a dynamic Service Delivery Team Lead to manage and mentor a team of agents, ensuring operational excellence and strong SLA commitments.

The ideal candidate will have 10-12 years overall experience with 4-5 years in B2B enterprise sales and technical solutioning, and will coach, monitor, and continuously improve performance and customer experience.