B2B QA, Compliance & Sales Training Lead

IPS Pakistan is looking for a performance-driven QA, Compliance & Sales Training Manager to elevate call quality, ensure sales compliance, and build a high-performance contact center culture across USA campaigns in healthcare, freight logistics, construction, and commercial services.

You will own call quality monitoring, SOPs, scripts, and calibration sessions, while designing and delivering live training, coaching agents, and tracking KPIs to lift conversion rates and compliance scores.