B2B Network Ops & Incident Specialist

Globe Telecom, Inc. is seeking a Tier 1 Tech Service Support Engineer to interface with B2B clients, resolve incidents, and ensure service continuity. The role demands deep IP networking, broadband, and mobile tech expertise and strong customer relationship management.

You will drive incident lifecycles, lead escalations, and ensure MTTR, NPS, and SLA targets are met to sustain high customer satisfaction.