B2B Customer Support Specialist at Quantum

Elevate your career at Quantum Management Services Ltd. as a B2B Customer Support Specialist based in Markham. This full-time hybrid role combines in-office collaboration with remote work flexibility.
As a mid-level specialist, you will be the voice of the company, managing customer inquiries efficiently via calls and emails. You will process orders accurately and assist new customers with online ordering systems. By collaborating with various teams, you will enhance customer experiences and uphold high service standards.
Key Responsibilities:
• Handle customer inquiries with care and professionalism
• Process orders accurately and resolve inquiries
• Guide new customers through online ordering
• Work with teams to improve service delivery
• Maintain exceptional customer service standards
Requirements:
• Experience in B2B settings required
• Post-secondary education is essential
• Contact centre background is beneficial
• Familiarity with SAP ECC is ...