B2B Customer Success Manager at Tonal

Lead the B2B Customer Success team at Tonal, focusing on account management and operational execution. Drive retention and growth by developing strategic procedures and managing high-value accounts.
In this leadership role, you will oversee B2B accounts in corporate wellness and hospitality. With 3-5+ years of experience in B2B Customer Success, you will ensure efficient hardware installations and optimize retention strategies. Collaborating across teams will amplify your impact, ensuring a seamless customer experience.
Key Responsibilities:
• Lead and develop the B2B Customer Success team
• Oversee the 'White Glove' deployment for key accounts
• Serve as strategic lead for high-value client business reviews
• Streamline workflows between sales and operations teams
• Contribute to proof-of-concept installation designs
Requirements:
• 3-5+ years in B2B Customer Success or Account Management
• Experience with complex hardware deployments
• Data-driven wit...