Found Description
B2B Customer Service Representative (HS - - PTCSR)
Job Openings B2B Customer Service Representative (HS - - PTCSR)
About the job B2B Customer Service Representative (HS - - PTCSR)
Position: B2B Customer Service Representative
Number of hours: 20 hrs/week
Schedule: Day shift, EST
Tasks required:
Handle day-to-day customer communications via email and Zendesk
Build and maintain strong relationships with B2B clients, understanding their specific logistics needs and providing tailored support
Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment
Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards
Collaborate with clients to understand their unique logistics requirements, offering customi...
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