B2B Account Manager

Description

The Account Manager – Client Retention plays a key role in maintaining and strengthening long‑term customer relationships. This role focuses on delivering exceptional service, identifying opportunities to enhance client satisfaction, and proactively reducing churn within an assigned book of business. Using a consultative approach, the Account Manager ensures clients receive the right Waste Connections solutions to meet their evolving needs while fostering loyalty and long-term partnerships.

Key Responsibilities

• Manage and nurture an assigned book of business , serving as the main point of contact for all client needs within Hamilton territory.
• Drive client retention efforts by building strong relationships , understanding account trends, and proactively addressing potential issues.
• Cultivate a deep understanding of each customer’s operations , service requirements, and pain points to provide ta...