Found Description
Drive user satisfaction at Axiom Technologies as a Desktop Support Specialist located in Toronto, Ontario. This part-time role is ideal for those who excel in technical assistance and user support.
You will play a key role in providing 1st and 2nd level assistance, ensuring prompt resolution of desktop issues while adhering to corporate policies. The role involves close collaboration with various stakeholders and requires strong customer-facing skills. This role prefers Canadian Citizens and PR Holders.
Key Responsibilities:
• Deliver prompt desktop technical support to end-users
• Manage service requests and ensure timely service delivery
• Update documentation in ServiceNow and knowledge bases
• Oversee hardware installation and troubleshooting
• Resolve routine and non-routine IT issues efficiently
Requirements:
• Over 3 years of strong IT support experience
• A+ certification and qualification from Cisco or Microsoft
• Proficient in troubleshooting ...
You will play a key role in providing 1st and 2nd level assistance, ensuring prompt resolution of desktop issues while adhering to corporate policies. The role involves close collaboration with various stakeholders and requires strong customer-facing skills. This role prefers Canadian Citizens and PR Holders.
Key Responsibilities:
• Deliver prompt desktop technical support to end-users
• Manage service requests and ensure timely service delivery
• Update documentation in ServiceNow and knowledge bases
• Oversee hardware installation and troubleshooting
• Resolve routine and non-routine IT issues efficiently
Requirements:
• Over 3 years of strong IT support experience
• A+ certification and qualification from Cisco or Microsoft
• Proficient in troubleshooting ...
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