AWS Production Support Engineer (24/7)

Tata Consultancy Services is seeking an AWS Production Support professional in Mexico, Estado de México. The successful candidate will monitor and manage incoming tickets via ServiceNow and troubleshoot L1/L2 issues. Responsibilities include daily health checks on systems and applications, ensuring timely updates and communications with users, and active participation in process improvements.

Strong communication, problem-solving skills, and availability for shifts in a 24x7 support environment are essential. Technical experience with AWS, Splunk, and ticketing tools is required for this dynamic role.