Experience: 3+ Years

Role Overview

We are seeking an AWS Connect Support Engineer to provide support, administration, and operational maintenance for AWS Connect and related contact centre services. The role involves monitoring platform performance, troubleshooting production issues, supporting releases, and ensuring platform stability.

Key Skills: AWS Connect, Amazon Connect, Contact Flows, Routing Profiles, AWS Lambda, CloudWatch, API Gateway, CRM Integration, REST APIs, Production Support, Incident Management, Root Cause Analysis.

Key Responsibilities

• Provide day-to-day support for AWS Connect and contact centre services.
• Monitor platform health, performance, and availability.
• Investigate and resolve production incidents and perform root cause analysis.
• Support deployments, configuration changes, and production releases.
• Manage AWS Connect configurations in...