Found Description
As an AWS Connect Consultant, you will work with clients to design, implement, and optimize cloud-based contact center solutions. You will collaborate with business stakeholders, solution architects, and delivery teams to create scalable customer service experiences that improve operational efficiency, customer satisfaction, and business outcomes.
You will contribute to transformation initiatives spanning contact center modernization, cloud adoption, customer service transformation, conversational AI, and omnichannel customer engagement.
Key Responsibilities
- Support the design, development, and implementation of AWS-based contact center transformation programs.
- Gather and analyze business requirements and translate them into scalable Amazon Connect solutions.
- Configure and develop Amazon Connect contact flows and customer interaction journeys.
- Collaborate with Solution Architects to design cloud contact center capabili...