AVP/VP, Service Delivery Lead - Application Support (JRI-5103)

SMBC Group

Singapore, Singapore, Singapore Full-time July 16, 2026

Found Description

Responsibilities

Serves as the single point of ownership of L3 support issues

Log and track support issues and vendor tickets

Maintain offshore support roster, including shift assignments

Ensure coverage during holidays, weekend (if applicable) and critical business periods

Engage with the product vendor for escalations, product defects, patches, etc.

Coordinate with onshore dev teams for bug fixes, config issues, or data alterations

Lead root cause analysis sessions and ensure closure of preventive action items

Provide timely updates during high-severity incidents

Coordinate with system PIC for technical impact and recovery timelines

Conduct code reviews for hotfixes, code changes, and technical implementations

Validate change artifacts (technical impact analysis, release procedure, test evidence)

Prepare change requests, risks assessments and ...

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