Found Description
The AVP, Southern China Operations is responsible for the full operational and service performance of HKT Teleservices’ contact centre in Guangzhou.
Reporting directly to the Head of HKT Teleservices, this leader oversees multi-client, multi-channel operations, driving service quality, operational efficiency, and profitability while maintaining client trust and engagement.
The role also plays a key part in implementing digital transformation, AI, and automation initiatives across operations, ensuring the Southern China centre remains a cornerstone of HKT’s innovation-led BPO delivery network.
Key Responsibilities
1. Operations Leadership & Service Excellence