AVP, Service Quality & Customer Complaints

Singlife is seeking an experienced customer service professional to manage escalated complaints and ensure fair resolutions. You will lead a small team, conducting investigations and collaborating with various stakeholders to enhance customer experience.

The ideal candidate has at least 4 years of experience in customer service, strong problem-solving skills, and a good command of English. A degree or diploma is preferred. This role is crucial in ensuring compliance with regulatory requirements and delivering excellent service to complainants.