AVP, IT Knowledge & Incident Database Lead

OCBC is looking for an IT Knowledge Analyst to manage and maintain the Known Error Database (KEDB), enabling rapid incident resolution. You will ensure the accuracy and completeness of entries while integrating KEDB with operational workflows to enhance organizational learning.

The ideal candidate has a Bachelor's degree in IT and at least 5 years in IT Service Management. Strong attention to detail and collaboration skills are essential, with ITIL familiarity preferred. Competitive salary and flexible benefits offered.