Found Description
We are seeking an experienced professional for the role of AVP – Client Management.
Principal Responsibilities
- Lead and manage a team across Manila and Kuala Lumpur responsible for responding to client transactional queries regarding asset services, settlements, and cash.
- Manage capacity requirements, ensuring work is effectively delegated in support of the business objectives and priorities.
- Participate in client service calls as needed.
- Monitor and create KPIs to be used in driving client service and service quality improvements.
- Assist in seeking continued year‑on‑year improvement on client service KPIs and client feedback.
- Utilize and analyze Q‑track data to identify client experience improvement opportunities and work closely with client management and operations teams to enhance service quality based on Q‑track data.
- Utilize Q‑track data to analyze query themes and to identify and address trends and ...