AVP, B2B Merchant Experience & Service Operations

The AVP – Merchant Experience & Service Operations Head will play a critical role and will be accountable for defining and leading the operating model for merchant support, service delivery, escalation management, problem management, and continuous improvement across the merchant lifecycle. The role is expected to build a resilient, future‑ready, and insight‑led merchant operations practice that improves service outcomes, strengthens cross‑functional execution, and delivers a differentiated experience for merchants and partners.

Lead merchant experience transformation, ensuring the merchant journey from discovery, application, onboarding, product usage, settlement, reporting and after sales support is best in class.

Qualifications

• At least 20 years of experience leading complex service organizations and driving organizational excellence in high‑growth, high‑accountability environments.
• Proven expertise in leadership, project and process m...