Aviation IT Service Operations Lead (24/7)

ISA Aviation seeks a Service Operations leader to drive 24x7 IT service performance, reliability, and support for internal stakeholders, airline partners, and customers. You will oversee incident, problem, and service request management, monitoring, and governance, moving toward proactive, automated service delivery.

Responsibilities include managing SLAs, coordinating with engineering and vendors, enhancing monitoring, automating access and workflows, maintaining CMDB and Service Catalog, and