Aviation Customer Service Supervisor Role

Unifi is seeking a Customer Service Supervisor to lead your team and elevate passenger experiences. This role focuses on effective team management while providing exceptional service during check-in and boarding processes.
In this full-time role, you will guide agents in delivering top-notch assistance to passengers. You’ll handle ticketing, complaints, and ensure special services are provided, including support for unaccompanied minors and VIPs. Safety and compliance with industry regulations are key responsibilities of this position.
Key Responsibilities:
• Lead agents in delivering best-in-class customer service
• Welcome passengers and assist through check-in and boarding
• Oversee ticketing, baggage services, and complaint resolution
• Ensure safe operational practices in line with regulations
• Collaborate with ramp agents for passenger support needs
Requirements:
• High school diploma or equivalent education
• Must be at least 18 years old
• Cred...