Found Description
Join AVI-SPL as a Technical Support Agent, where you will be the essential link for solving customer inquiries and managing service operations through ServiceNow. Troubleshoot issues and ensure timely resolutions to improve client satisfaction.
You will take charge of coordinating service requests while handling customer communications and managing SLAs effectively. Your role requires collaboration with internal teams and vendors to address complex hardware repairs and service needs. Continuous learning and flexibility will be central to adapting to evolving priorities in this dynamic position.
Key Responsibilities:
• Manage and prioritize incoming service requests
• Communicate with customers and internal teams for updates
• Supervise vendor processes for hardware repairs
• Coordinate troubleshooting solutions efficiently
• Highlight escalated issues to appropriate resources
Requirements:
• High school diploma or equivalent required
• 1-2 years of experie...
You will take charge of coordinating service requests while handling customer communications and managing SLAs effectively. Your role requires collaboration with internal teams and vendors to address complex hardware repairs and service needs. Continuous learning and flexibility will be central to adapting to evolving priorities in this dynamic position.
Key Responsibilities:
• Manage and prioritize incoming service requests
• Communicate with customers and internal teams for updates
• Supervise vendor processes for hardware repairs
• Coordinate troubleshooting solutions efficiently
• Highlight escalated issues to appropriate resources
Requirements:
• High school diploma or equivalent required
• 1-2 years of experie...
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