Found Description
OPENLANE is hiring an Automotive Technical Specialist to enhance the Claim Resolutions team. Utilize automotive diagnostics and customer relations to resolve claims based on vehicle condition facts with a hybrid work model.
As a key member of the Claim Resolutions team, you will bridge the gap between technical vehicle assessments and customer satisfaction. Your role involves verifying vehicle condition data, investigating arbitration claims, and maintaining proactive communication with customers. You'll educate customers on technical aspects and work collaboratively to achieve dispute resolutions.
Key Responsibilities:
• Verify vehicle condition data from inspection reports
• Resolve customer arbitration claims as a neutral expert
• Maintain clear communication about dispute resolutions
• Educate teams on vehicle condition and expectations
• Collaborate with quality control teams for policy feedback
Requirements:
• Minimum 2 years in the automotive industry<...
As a key member of the Claim Resolutions team, you will bridge the gap between technical vehicle assessments and customer satisfaction. Your role involves verifying vehicle condition data, investigating arbitration claims, and maintaining proactive communication with customers. You'll educate customers on technical aspects and work collaboratively to achieve dispute resolutions.
Key Responsibilities:
• Verify vehicle condition data from inspection reports
• Resolve customer arbitration claims as a neutral expert
• Maintain clear communication about dispute resolutions
• Educate teams on vehicle condition and expectations
• Collaborate with quality control teams for policy feedback
Requirements:
• Minimum 2 years in the automotive industry<...
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