Automotive Technical Specialist - Hybrid Role

Drive your automotive expertise as a Hybrid Automotive Technical Specialist on the Claim Resolutions team. Leverage hands-on diagnostics and customer relations to resolve claims effectively.
This role requires a minimum of 2 years in the automotive industry, providing an opportunity to act as the bridge between technical vehicle assessments and dispute resolutions. You will apply your diagnostic skills, investigate claims, and offer clear communication to ensure customer understanding and satisfaction.
Key Responsibilities:
• Verify vehicle condition data from inspection reports
• Investigate customer arbitration claims as a neutral expert
• Communicate technical basis for resolutions clearly
• Educate customers on vehicle condition and repairs
• Mediate disputes and negotiate agreeable solutions
Requirements:
• 2+ years of hands-on automotive experience
• Strong customer service and conflict resolution skills
• Basic computer literacy and teamwork orie...