Automation Project Coordinator & Technical Customer Service Representative

• Coordinate and Manage Projects: Act as the central point of contact to manage automation projects from initial concept to completion. Coordinate with cross-functional teams (mechanical, electrical, IT) and clients to ensure projects are delivered on time and within budget.
• Progress Reporting and Documentation: Maintain comprehensive project documentation and provide regular progress reports to stakeholders, ensuring all work complies with project requirements.
• Customer Service and Communication: Serve as the primary after-sales customer service representative, handling client inquiries, managing expectations, and providing timely updates on system performance and maintenance schedules.
• System Upgrades and Maintenance Planning: Plan and coordinate system upgrades, routine maintenance, and after-sales service delivery to ensure long-term system efficiency and high customer satisfaction.

Key Skills