Audio Visual (AV) Field Service Technician

Job Summary

The Ottawa AVI‑SPL Field Service Technician will work in partnership with the Global Helpdesk to provide service support for customers at on‑site locations with the end goal of restoring functionality to our customers’ assets while delivering a world‑class Customer Service experience.

***Candidates must reside in Canada to be considered***

Essential Duties And Responsibilities

• Read and interpret electronic schematics and architectural blueprints.
• Perform preventative maintenance visits to help maintain a stable client‑based system.
• Clean various AV equipment, including camera lenses, monitors, and equipment fans.
• Take responsibility to accurately complete job documentation as needed.
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability.
• Field service support of networked devices (routers, IP protocols, etc.).
• Perform servic...