Found Description
- Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred.
- Respond to queries, handle level 1 escalations, and provide solutions for closure of open
- points
- Timely escalation of issues to the operation manager
- Preparation of MIS as per customer requirement
- Ensure the team is compliant with all quality requirements
- Monitoring daily dashboard and bringing in necessary preventive measures through
- detailed error analysis
- Involvement in project management reviews to understand the health of the unit and
- adopt necessary controls
- Ensure preparation of training and development plan for all the team members
- Should perform regular reviews with team members
- Undertake appraisal activity for associates, and provide necessary feedback and support in
- terms of career progression
- Manage absenteeism and attrition in a team effectively
- Engage and inter...
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