Found Description
Lead the Wealth Contact Center at TD Wealth in Markham, Ontario. This role focuses on AI-driven client growth, operational excellence, and talented team development in a digital-first environment.
As Associate Vice President, you will drive initiatives in the Wealth Contact Center, impacting investment servicing and trading support. Lead a modern and efficient team by embedding AI tools to streamline workflows and enhance client experiences. Your oversight will ensure effective sales and coaching, shaping a high-performance culture aligned with industry standards.
Key Responsibilities:
• Lead AI integration in contact center operations
• Deliver net-new business through effective advising
• Develop talent capability and change management
• Directly manage approximately 10 team members
• Partner with technology for integrated service delivery
Requirements:
• Proven experience in financial services leadership
...
As Associate Vice President, you will drive initiatives in the Wealth Contact Center, impacting investment servicing and trading support. Lead a modern and efficient team by embedding AI tools to streamline workflows and enhance client experiences. Your oversight will ensure effective sales and coaching, shaping a high-performance culture aligned with industry standards.
Key Responsibilities:
• Lead AI integration in contact center operations
• Deliver net-new business through effective advising
• Develop talent capability and change management
• Directly manage approximately 10 team members
• Partner with technology for integrated service delivery
Requirements:
• Proven experience in financial services leadership
...
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