Found Description
Roles and Responsibilities • Manages and actions service requests for onboarding/background verification for both voice and Non-Voice • Ensuring the metrics are prepared and shared in time • All the Calls and emails are responded within the stipulated time. • Ensures the data are presented to the leaders for evaluation in time. • Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary. • Processes HR transactions, records statistics and handles highly confidential material • Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary. • Schedules, follow-ups and monitors actions and deadlines according to relevant processes • Maintains databases and employee records using a variety of systems and tools and provides information to employees and managers • Compiles data for analysis and re...