Associate Technical Support Representative 1

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

• Resolve client and/or merchant technical support issues relating to point of service (POS) products, including dial‑up card swipe terminals, and provide standardized responses by utilizing established documentation and processes.
• Enter required data into databases while resolving customer issues and achieving established goals for quality and productivity measures.
• Begin to build base knowledge of POS products, policies, customer service procedures, an...