Associate Technical Support Engineer

Technical Support Engineer – L1

Join TaskUs as an Associate Technical Support Engineer, where you will help keep businesses running smoothly and securely while building lifelong customer relationships.

Key Responsibilities

• Build and expand upon our professional excellence in support service to all customers.
• Ensure customer delight by meeting or exceeding internal KPI targets and expectations.
• Provide expert support via chats, phone, and ticketing systems.
• Maintain a professional, courteous, and customer‑first attitude at all times.
• Apply troubleshooting skills to keep operational systems running securely.

Required Qualifications

• Customer‑service experience in a voice modality.
• Good knowledge of major Windows operating systems.
• Strong understanding of the Network stack (TCP/IP, DNS, DHCP, HTTP/HTTPS) and CLI commands (ping, ipconfig, telnet, traceroute, etc.).
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