Found Description
Position
Technical Support Engineer L1 – 100% onsite in Las Pinas office, Night Shift
About the Role
As an Associate Technical Support Engineer – L1, you will provide troubleshooting and resolution support via chat, phone, and ticketing systems, maintain a professional and customer‑first attitude, meet or exceed internal KPI targets, and keep businesses running smoothly and securely.
Responsibilities
- Provide troubleshooting and resolution support on chat, phone, and ticketing platforms.
- Maintain professional, courteous, customer‑first engagement with all interactions.
- Meet or exceed internal KPI targets and quality expectations.
- Support business continuity and security through proactive assistance.
Required Qualifications
- Excellent knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with the OSI model and experience troubleshooting TCP/IP, DNS, DHCP, HTT...
Ready to Apply?
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