Associate Tech Service Desk

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Troubleshoot and resolve user inquiries via phone, email, and chat.
• Document and track service requests in the ticketing system.
• Assist in the onboarding of new users and setup of devices.
• Collaborate with team members to improve service processes.
• Provide technical assistance, troubleshoot software/hardware issues, and assist customers with inquiries.

Qualifications

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience Level: Open to fresh graduates or students with relevant internships.
• Skills and Competencies: Strong tech support skills, excellent customer service, problem-solving abilities, and effective communication.
• Working Conditions: Primarily office-based with potential fo...