Associate Support Specialist

JOB SUMMARY

As a Technical Support Specialist, you will be responsible for the analysis, processing, troubleshooting, technical recommendation and resolution of technical inquiries, cases and requests from our customers who use our products namely Tosca, QTest/Vera and Neoload. The role also requires a good understanding of license provisioning and delivery model of a Software‑As‑A‑Service product and will be responsible for creation, administration, and distribution of software licenses, as well as handling related customer communication.

RESPONSIBILITIES

• Provide timely customer support via self‑service portal, email, chat, and inbound calls.
• Collaborate with customers and internal partners to deliver an excellent customer experience from license provisioning to technical support.
• Manage end‑to‑end license operations and delivery, including creating, administering, and distributing software licenses.
• Maintain accurate reco...