Associate Support Engineer (Tier 1) — Data & Troubleshooting

Importante grupo is seeking a motivated Associate Support Engineer (Tier 1) in Medellín, Colombia, to support technical operations and ensure the accurate resolution of product and data issues. This role is ideal for individuals with a strong analytical mindset and solid technical fundamentals.

As part of the job, you will investigate technical issues, execute service requests, and collaborate closely with internal teams. You must be available to work from the office three days a week, adhering to U.S. time zones.