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Associate - Support Analyst

Jefferies

Pune, Maharashtra, India Full time June 10, 2026
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Found Description

FUNCTIONAL TITLE Support Analyst

Location: Pune


Type: Permanent


Corporate Level: VP/Associate


 Job Description


We’re looking for a customer-focused Support Analyst/Site Reliable Engineer to provide technical assistance and issue resolution for our internal users. You’ll act as a first line of support, triaging issues, documenting resolutions, and collaborating with engineering teams to improve system reliability.


 Key Responsibilities

  • Respond to support requests and diagnose issues across applications and services
  • Escalate complex problems to engineering teams with clear documentation and context
  • Maintain internal knowledge bases, FAQs, and support documentation
  • Communicate empathetically and effectively with users, ensuring timely follow-up
  • Collaborate with developers and QA to identify root causes and improve system stability

    • Skills & Experience

  • ...

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    Found Details

    LocationPune, Maharashtra
    CountryIndia
    TypeFull time
    CategoryComputer Occupations
    PostedJune 10, 2026

    About Jefferies

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    Jefferies

    Pune, India

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