Associate Specialist, Product Operations

Title: Associate Specialist, Product Operations

Overview

The Global Transmission team is responsible for maintaining uninterrupted transmission operations around the clock through a structured 24/7 shift schedule. As the first point of contact for operational incidents, inquiries, and notifications, team members play a critical role in safeguarding service continuity for a global client base. This position is ideal for professionals seeking dynamic, high-responsibility roles in a fast-paced, operational environment.

Responsibilities

• Serve as the first point of contact for operational incidents, inquiries, and notifications, ensuring timely and professional interaction with stakeholders.
• Conduct initial analysis and troubleshooting to resolve issues as quickly as possible.
• Record all actions and solutions in the Business Impact Report for transparency and future reference.
• Escalate complex or unresolved issues to the ...