Found Description
Job Function: Software & Cloud
On-site Support Analyst
SoftwareOne
Scope: Full-time | Office: Bogotá | On-site
How a day to day would look like in this role
- Logging and classification of incidents and requests
- Resolution of common problems
- Escalation of complex incidents
- Providing assistance, support, and guidance to users
- Performing accurate diagnostics of user-reported issues
- Handling requests
- Monitoring and closing incidents and requests
- Updating the Knowledge Base
What we need to see from you
Profile : Technical or technological training in systems or related fields. Experience and knowledge working as a help desk analyst for over one year.
Required skills :
- Proven experience in IT support or a similar technical support role
- Strong problem-solving and communication skills
- Familiarity with ticketing...
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