Associate Service Desk Analyst

• 6 months contract with 6-month extension
• Baseline Clearance Mandatory

Job details
Service Desk Analysts support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment.

Key duties and responsibilities

As part of this role, you must have the ability to work in a technical IT Service Desk environment, while remaining focused and collaborative with peers.

• Must be able to work autonomously and have a desire to seek out and complete work assigned tasks.
• Good with customer service focused skillset.
• Must be able to work out of hours, on a rotating on-call roster.
• Experience troubleshooting IT issues and communicate clearly and concis...