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Associate, Service Delivery Support Engineer

Astro

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Full time July 26, 2026

Found Description

WHY JOIN US?

  • We practice a vibrant & energetic office culture.

  • We provide opportunities for career advancement within the company.

  • Good performance is always rewarded accordingly.

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    JOB RESPONSIBILITIES:

    WHAT YOU WILL DO:

    Business Support established to act as the liaison for Business Teams bridging with Sooka/CRM/SCCS/SFS Managed Services. You as a coordinator and business engaging partner on reviewing business processes and requirements with Business Teams which enabled through IT system.

  • Business Governance & Project – impact analysis, process alignment, customer impact assessment, communications and PDPA, PCIDSS compliance on business processes. To ensure that all processes involving in operational mode are properly documented, and that the documentations are managed and controlled.
  • Data Analysis & Reporting – monitor business risk exposure, revenue leakage, business threshold and...
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