Found Description
Responsibilities
In this role, you will:
- Impact on the Business
- To ensure that all work is delivered within agreed timeframes and meets the required high quality standards.
- To deliver high quality customer-driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism of response.
- Customers / Stakeholders
- To understand and deliver excellent customer service.
- To process customer instructions accurately to achieve agreed quality standards and targets, as amended or notified from time to time, on all the processes worked.
- To work productively and professionally, and demonstrate ways to improve customer service, and increase productivity.
- To produce MI as required.
- To build professional relationships with colleagues in other areas.
- Leadership & Teamwork
- To proactively sug...