Associate Program Manager - Merchant Experience

**About the Role**
At Uber, delivering an exceptional merchant experience is central to our success.
As an **Associate Program Manager - Merchant Experience**, you will play a key role in strengthening the merchant journey across its lifecycle.
The focus of this role is on driving tangible improvements, reducing defects, and addressing critical pain points-while also unlocking new opportunities to enhance how our partners engage with Uber.
You will collaborate closely with cross-functional teams to identify and resolve issues, streamline processes, and build scalable solutions that improve trust and satisfaction for our merchant partners.
This is a unique opportunity to grow in a dynamic, fast-paced environment and help shape the future of how Uber partners with merchants.
**What You'll Do**
- **Identify and Reduce Defects**: Spot opportunities to reduce defects within the merchant journey, with a focus on critical areas such as cancellations, chargebacks...