Associate Process Manager – End User Support Group

Job Description

Title: Associate Process Manager – Technology Services

Rank: Associate Process Manager

Reporting to: Associate Program Manager – Technology Services

Duties and Responsibilities

The Associate Process Manager – End User Support Group will lead and manage end‑user technology support operations in the Manila – Philippines location. This role is responsible for ensuring consistent, high‑quality IT service delivery to internal employees and client accounts, supporting both on‑site and work‑from‑home environments.

The ideal candidate will bring operational excellence, and a customer‑centric approach to managing a large‑scale, 24x7 support operation within a BPO or technology services environment.

Strategic Leadership

• Execute the IT End User Support strategy aligned with business and client delivery goals.
• Drive digital workplace initiatives to enhance employee productivity and collabora...